1. Payment Provider – Stripe

ShaBarber uses Stripe as our exclusive payment processing partner. Stripe is one of the most secure and globally trusted payment platforms, used by companies like Google, Amazon, Shopify, and millions of businesses worldwide.

Stripe is PCI-DSS Level 1 certified – the highest level of payment security certification in the industry.

2. No Card Data Stored

We take your privacy and financial safety seriously. That's why ShaBarber never stores any card details on our servers. All card information is transmitted directly to Stripe using secure encryption protocols (SSL/TLS 1.2+).

This means your sensitive card data is never exposed to us – and never stored, logged, or cached anywhere in our systems.

3. How Payments Work

  • When you book a service, your card is not charged immediately.
  • After a ShaBarber team member manually approves your booking, your card is automatically charged via Stripe.
  • A confirmation receipt is emailed instantly from Stripe once your payment is successful.

You can also view your payment history anytime by logging into your ShaBarber account dashboard.

4. Supported Payment Methods

We currently accept all major credit and debit cards including:

  • Visa
  • Mastercard
  • American Express

More local payment options will be added soon depending on your location and device.

5. Refunds & Disputes

If you experience any issue with your payment or booking, please reach out to our support team right away. We review each case personally and can issue a partial or full refund if the situation warrants it.

Refunds are typically processed within 3–5 business days, depending on your bank.

6. Failed Transactions

If your card is declined, you will be notified immediately. Your booking will remain in "Pending" status until a valid payment method is used. You can update your payment method in your account settings at any time.

7. Security Best Practices

We encourage you to take basic precautions when using any online payment system:

  • Use strong, unique passwords for your ShaBarber account
  • Ensure your device is protected with antivirus software
  • Only access ShaBarber via trusted internet connections

Rest assured, we use HTTPS (SSL encryption) across all pages, and all backend systems are regularly updated with the latest security patches.

8. Privacy & Compliance

ShaBarber is fully compliant with GDPR and UK data protection laws. Your payment details are only shared with Stripe for the sole purpose of processing your transaction.

You can view our full Privacy Policy to learn more about how we handle your data.

9. Future Updates

We’re always improving our platform to make booking and paying even easier. In the future, we may offer subscriptions, deposits, promo codes, and more advanced payment options – all still backed by Stripe and with the same high standard of security.

10. Need Help?

Have a payment-related issue or concern? Our friendly support team is here to help. Reach out at any time via the contact form on https://shabarber.co.uk or directly through your account dashboard.

We're real people. We’ll get back to you fast – and always with your best interest in mind.