Frequently Asked Questions (FAQ)
Here are the answers to some of the most common questions we get. If you have a different question or need further assistance, feel free to contact us.
1. How do I register for an account?
To register for an account, simply visit the registration page and provide the required details: First Name, Last Name, Email Address, Phone Number, and Password. You will also need to enter your payment details securely through Stripe, which allows us to process your bookings.
2. What if I forget my password?
If you forget your password, you can easily reset it. Just go to the login page and click on the "Forgot Password" link. You will receive an email with instructions to reset your password securely.
3. How do I update my personal information (name, phone number, etc.)?
You can update your personal information by logging into your account and navigating to your Profile settings. From there, you can change your First Name, Last Name, and Phone Number, and update your password if necessary.
4. How do I manage my bookings?
To view and manage your bookings, log into your account and go to the My Bookings section. From there, you can check your upcoming bookings, see their status (pending, confirmed, completed), and cancel bookings if needed (within cancellation policy).
5. How do I add or update a payment method?
You can add or update your payment method by visiting the Payment Methods section in your account. You can securely add a new card, remove old ones, or change your default payment method. We use Stripe for secure payment processing, and no card data is stored on our servers.
6. What happens if I need to cancel my booking?
If you need to cancel your booking, you can do so directly from the My Bookings page, as long as the status is Pending or Confirmed. Cancellations within 24 hours or after the booking is confirmed incur a £10 cancellation fee. Please refer to our Terms & Conditions for more details.
7. How do I contact customer support?
If you have any issues or questions, you can contact our support team by emailing shahomadhat2015@gmail.com. Our team is happy to help with any problems you might experience.
8. How do I make a booking?
To make a booking, simply log into your account, select the service(s) you want, choose your preferred date and time, and confirm the booking. Once approved by ShaBarber, your payment method will be charged.
9. How do I know if my booking is confirmed?
You will receive an email confirming the approval of your booking, and the status will change to "Confirmed" in your account. If your booking is still in "Pending" status, please wait for approval from ShaBarber.
10. Is my payment information secure?
Yes! We use Stripe for all payment processing, and we do not store any card data on our servers. Stripe uses advanced encryption and security protocols to ensure your payment details are handled safely.
11. Can I change my booking after it’s confirmed?
Once a booking is confirmed, changes are not always possible due to the nature of the services. However, you can cancel the current booking and make a new one if needed, within the bounds of our cancellation policy.
12. What should I do if I didn’t show up for my appointment?
If you miss your appointment without notifying us, the booking will automatically be marked as "No Show." This is subject to a £10 fee in accordance with our cancellation policy.
If you have any more questions, feel free to contact us at shahomadhat2015@gmail.com. We’re always here to help!